Self Storage Shepherd's Bush Privacy Policy
This Privacy Policy explains how Self Storage Shepherd's Bush collects, uses, stores and protects your personal data. It applies to all customers and prospective customers using our self storage services in the Shepherd's Bush area, as well as to individuals who contact us with enquiries, visit our premises or interact with us in connection with our services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation, the UK Data Protection Act 2018 and other applicable privacy laws. Please read this Privacy Policy carefully to understand how and why we use your information and the rights you have in relation to it.
Data Controller
Self Storage Shepherd's Bush is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data in connection with our self storage services.
What Personal Data We Collect
We may collect and process the following categories of personal data about you, depending on your relationship with us and the services you use:
Identification data such as full name, title, date of birth, photographic identification details and document reference numbers where required for identity verification.
Contact details such as postal address, billing address, area of residence, and other contact information you choose to provide to us in writing or in person.
Account and contract information such as storage unit number, contract start and end dates, details of goods stored where voluntarily provided, special requirements you tell us about, and records of communications relating to your account.
Payment and transaction data such as payment method, payment history, invoices, charges, refunds and information necessary to process and record payments. We do not store full payment card details; these are processed by our payment service providers.
Usage and access information such as gate entry records, key fob or access code usage, CCTV footage on or around our premises, visit dates and times, and records of reported incidents or security checks.
Enquiry and communication data such as information provided when you contact us with questions or requests, request a quote, or provide feedback or complaints about our services.
How We Collect Your Data
We collect personal data directly from you when you:
Request information or a quotation for our storage services.
Enter into a storage contract with us or update your account details.
Visit our premises and use our facilities, including access control systems and CCTV-monitored areas.
Contact us by phone, in writing or in person with enquiries, feedback or complaints.
We may also receive personal data about you from third parties where this is necessary for credit checks, debt recovery, fraud prevention or to comply with legal obligations, subject to applicable laws.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection laws. The main lawful bases we rely on are:
Contract: Processing is necessary to enter into or perform a contract for storage services with you, including taking steps at your request before a contract is agreed, managing your account and providing ongoing services.
Legal obligation: Processing is necessary to comply with our legal and regulatory responsibilities, including tax, accounting, health and safety, crime prevention and responses to lawful requests from authorities.
Legitimate interests: Processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests. These interests include maintaining security at our premises, preventing fraud and misuse of our facilities, improving our services, managing business operations, and handling enquiries and complaints.
Consent: In limited situations, we may rely on your consent, for example for certain optional communications. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage self storage services, including setting up and administering your account, allocating storage units, managing access to the premises and handling queries related to your contract.
To verify your identity and eligibility for our services, conduct necessary checks and prevent or detect fraud, crime or misuse of our facilities.
To process payments, issue invoices, manage billing queries, deal with arrears and carry out necessary accounting and financial reporting.
To operate and protect our premises, including through access control systems, visitor logs and CCTV monitoring for security, safety and crime prevention.
To respond to your enquiries, handle complaints, provide customer support and keep records of our communications with you.
To comply with legal obligations, exercise or defend legal claims and cooperate with regulatory or law enforcement requests where required by law.
To manage and improve our business operations, including training, quality control, planning and service development.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet any legal, accounting or reporting requirements.
In general, we retain customer account and contract records for a period following the end of your storage agreement in order to respond to queries, resolve disputes, recover debts and meet tax and accounting obligations. CCTV footage and access logs are retained for shorter periods, unless a longer retention is required for the investigation of incidents or legal proceedings.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer identify you.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and may only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Such processors may include providers of payment processing services, secure storage and property management systems, customer relationship management tools, IT hosting and support, CCTV maintenance, security and alarm monitoring, document storage and destruction services and professional advisers such as accountants or legal advisers where they assist us in our business operations.
We may also share your information with independent third parties where we are required or permitted to do so by law, for example with law enforcement bodies, courts, regulators, government authorities or debt recovery and tracing agents acting in accordance with legal requirements.
We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.
International Transfers
Where it is necessary for the operation of our systems or services, your personal data may be processed in countries outside the United Kingdom. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or ensuring the recipient is subject to an adequacy decision, in line with data protection laws.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. They include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict our use of your personal data in certain situations, for example while we verify the accuracy of data or consider an objection you have raised.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format and ask us to transfer it to another controller where technically feasible.
Right to object: You can object to processing based on our legitimate interests where you believe your rights and interests override our interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds or we need to continue for legal claims.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include physical security at our premises, access controls, secure storage systems, staff training and regular review of our security procedures.
Policy Scope and Updates
This Privacy Policy applies to all Self Storage Shepherd's Bush customers and prospective customers in the Shepherd's Bush area and to individuals whose personal data we process in connection with our self storage services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any revised version will apply from the date it is published. You are encouraged to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the details provided on our contact page or at our premises.
