Self Storage Shepherd's Bush Terms and Conditions
These Terms and Conditions set out the agreement between Self Storage Shepherd's Bush (the Provider) and any individual or business (the Customer) who uses or intends to use our self storage units or related services, including handling, loading, unloading and removal services. By placing a booking, accessing a storage unit, or using any related services, the Customer confirms that they have read, understood and agreed to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
Customer means the person or business entering into the agreement for storage or related services, including any authorised representative.
Unit means a storage space allocated to the Customer, which may be a room, locker, container, or other designated area within the facility.
Services means self storage, handling, loading, unloading, transport, and any other service we agree in writing to provide.
Facility means any premises operated by Self Storage Shepherd's Bush where Units and related services are provided.
Goods means the items placed into storage or handled in connection with removal or transport services.
2. Booking Process
2.1 Bookings for Units or related services may be made in person or through other channels we make available from time to time. All bookings are subject to availability and acceptance by the Provider.
2.2 The Customer may be required to provide proof of identity, proof of address and, where applicable, proof of authority to act on behalf of a company or third party. The Provider may decline a booking where satisfactory documentation is not provided.
2.3 A booking is not confirmed until the Provider has approved the application and the Customer has made any required initial payment or deposit. The Provider may request further information about the nature of the Goods and their approximate value.
2.4 For any removal or transport services associated with the use of a Unit, the Customer must provide accurate information about access, parking, the volume and approximate weight of items, and any special requirements. Quotations for such services will be based on the information supplied and may be amended if that information is incorrect or incomplete.
2.5 The minimum storage period will be specified at the time of booking. Unless otherwise stated, the agreement continues on a rolling periodic basis until terminated in accordance with these Terms and Conditions.
3. Payments and Charges
3.1 Storage fees, removal charges and any additional service charges will be stated to the Customer prior to confirmation of the booking. All prices are quoted in pounds sterling and, unless clearly stated, are exclusive of any applicable taxes.
3.2 The Customer must pay all fees in advance of the relevant storage period or service date. The Provider may require a deposit which may be used to cover unpaid fees, damage, cleaning, waste disposal, or other costs properly due under this agreement.
3.3 Payment methods will be notified to the Customer and may include card payment, bank transfer or other accepted methods. The Provider may change accepted payment methods from time to time.
3.4 If the Customer fails to make any payment on the due date, the Provider may charge interest on the overdue amount at the statutory rate from the due date until the date payment is received in full. The Provider may also charge reasonable administrative fees associated with late payment, debt recovery or dishonoured payments.
3.5 The Provider may increase storage fees and other standard charges by giving the Customer written notice in advance of the change. If the Customer does not agree to the revised charges, they may terminate the agreement in accordance with these Terms and Conditions before the new charges take effect.
3.6 The Customer remains responsible for all charges until the agreement is properly terminated, all Goods have been removed, and any outstanding balances and charges have been paid.
4. Cancellations, Changes and Termination
4.1 The Customer may cancel a booking for storage or related services by giving written notice to the Provider. Any right to a refund will depend on the notice period given and any specific terms agreed at the time of booking.
4.2 Where the Customer cancels removal or transport services with short notice, the Provider may charge a cancellation fee reflecting the time reserved, staff allocation and any costs already incurred. The applicable cancellation window and charges will be communicated at or before booking.
4.3 The Customer may terminate an ongoing storage agreement by giving the minimum notice specified in their booking confirmation or otherwise notified by the Provider. The Customer must ensure that all Goods are removed from the Unit by the agreed termination date and that the Unit is left clean and free of waste.
4.4 The Provider may terminate the agreement or refuse access to the Facility or Services immediately if the Customer breaches any material term of this agreement, engages in unlawful activity, or if continued use of the Unit is likely to pose a risk of damage, nuisance or danger.
4.5 Upon termination, any pre-paid but unused storage fees may be refunded at the Provider's discretion, subject to deduction of any sums properly due, charges for cleaning, waste removal, repairs or disposal of uncollected Goods.
4.6 If Goods remain in the Unit after termination, or if the Customer fails to collect Goods following written notice, the Provider may treat the Goods as abandoned. In such circumstances, the Provider may sell, dispose of, or otherwise deal with the Goods in accordance with applicable law, and apply any proceeds to outstanding sums owed by the Customer.
5. Use of the Storage Unit
5.1 The Customer is granted a licence to use the allocated Unit solely for the storage of Goods in accordance with these Terms and Conditions. No tenancy, lease or other property interest is created.
5.2 The Customer must keep the Unit secure at all times using a suitable lock approved or supplied by the Provider, and is responsible for ensuring that all keys or access codes are kept safe and not shared with unauthorised persons.
5.3 The Customer must not store or allow to be stored in the Unit any of the following: live animals or plants, perishable items, foodstuffs not appropriately sealed, flammable or explosive materials, firearms, ammunition, chemicals, toxic or hazardous substances, illegal items, counterfeit goods, cash, securities, or any item whose possession or storage would contravene any law or regulation.
5.4 The Customer must not cause any nuisance, obstruction, damage or disturbance within the Facility. This includes not blocking access routes, not leaving items in common areas, and not engaging in any activity that may affect the safety, security or quiet enjoyment of other users.
5.5 The Unit must not be used as a place of residence, office, workshop, or for carrying out any business that involves regular attendance by customers or employees. The Unit is for storage of Goods only.
5.6 The Customer must ensure that Goods are properly packed, stable and suitable for storage and transport. The Provider is not responsible for any damage resulting from insufficient packaging or stacking by the Customer.
6. Removal, Handling and Transport Services
6.1 Where the Provider or its contractors assist with packing, loading, unloading, lifting or transporting Goods to or from a Unit, this shall be subject to these Terms and any specific service description provided at the time of booking.
6.2 The Customer must provide accurate information about access restrictions, parking constraints, staircases, lifts and any special handling requirements. Additional charges may apply where access is more difficult than indicated or where the nature or quantity of Goods differs materially from that described at booking.
6.3 The Customer is responsible for ensuring that Goods are ready for collection and that suitable parking or loading arrangements are available. Time spent by staff waiting as a result of the Customer's delay or lack of access may be chargeable.
6.4 The Provider may refuse to handle or transport any item which is unsafe, unlawful or not suitable for the equipment and staff available on the day. This includes items that are excessively heavy, fragile without adequate protection, or which are prohibited under these Terms.
7. Liability and Risk
7.1 The Customer is responsible for arranging appropriate insurance for their Goods while in storage or in transit, unless otherwise expressly agreed in writing. The Provider does not provide insurance cover for the Customer's Goods as standard.
7.2 The Provider will take reasonable steps to maintain the security of the Facility and the general condition of the Units. However, all Goods are stored and handled at the Customer's sole risk, and the Provider will not be liable for loss or damage to Goods except where caused by the Provider's proven negligence or breach of contract.
7.3 To the extent permitted by law, the Provider's total liability for any claim arising out of or in connection with this agreement, whether in contract, tort or otherwise, shall be limited to the lesser of the reasonable replacement value of the affected Goods or a monetary cap notified to the Customer, subject always to any applicable mandatory statutory rights.
7.4 The Provider shall not be liable for any loss of profits, loss of business, consequential or indirect losses, or any loss that could not reasonably have been foreseen at the time the agreement was made.
7.5 The Provider shall not be responsible for any loss or damage arising from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, war, terrorism, industrial disputes, power failure, or failure of third party systems.
7.6 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
8. Customer Responsibilities and Indemnity
8.1 The Customer must comply with all instructions, rules and notices provided by the Provider in relation to security, health and safety, parking, access and use of the Facility and Services.
8.2 The Customer shall be liable for any damage caused to the Facility, Units, vehicles, equipment or other property of the Provider or third parties arising from the Customer's act, omission or negligence, or that of their agents, contractors or visitors.
8.3 The Customer agrees to indemnify and keep the Provider indemnified against any claims, losses, damages, costs and expenses suffered or incurred by the Provider as a result of the Customer's breach of this agreement or any unlawful or negligent act or omission.
9. Waste and Environmental Regulations
9.1 The Customer is responsible for removing all rubbish, packaging, pallets and unwanted items from the Unit at the end of the storage period. The Unit must be left in a clean and tidy condition.
9.2 The Customer must not leave or dispose of waste in corridors, loading bays, car parks or any other common areas of the Facility. Any unauthorised dumping or fly-tipping may lead to additional charges and may be reported to the relevant authorities.
9.3 The Provider may, at its discretion, offer waste removal or disposal services for an additional charge. Any such services will be provided in accordance with applicable waste and environmental regulations. Charges for these services will be communicated to the Customer in advance where possible.
9.4 Hazardous waste, electrical items, chemicals, oils, batteries, tyres, and similar items must not be left at the Facility or placed into general waste streams. The Customer is responsible for arranging lawful disposal of such items through appropriate channels.
9.5 If the Customer leaves Goods or waste in the Unit or elsewhere at the Facility after the agreement ends, the Provider may arrange removal, recycling or disposal at the Customer's cost and risk, and may deduct such costs from any deposit held or raise an invoice for the same.
10. Access, Security and Confidentiality
10.1 Access to the Facility and Units will be available during the opening hours and on the terms communicated to the Customer. The Provider may temporarily restrict access for maintenance, security, or operational reasons and will, where reasonably practicable, provide advance notice.
10.2 The Provider may operate CCTV, access control systems and other security measures within the Facility. These are for the general security of the premises and users, and not as a guarantee of protection for specific Goods.
10.3 The Provider will only access the Customer's Unit in limited circumstances, including where emergency access is required, where instructed or authorised by law enforcement or regulatory authorities, where there is a reasonable belief that the Unit contains prohibited items, or where necessary for inspection, maintenance or health and safety purposes. Where reasonable, notice will be given to the Customer before non-emergency access.
10.4 The Provider will handle any personal data relating to the Customer in accordance with applicable data protection laws and its privacy practices, which may be provided separately.
11. General Provisions
11.1 These Terms and Conditions, together with any signed agreement or written service description, constitute the entire agreement between the Provider and the Customer in relation to the Services. No verbal statement or representation shall vary these Terms unless confirmed in writing by an authorised representative.
11.2 If any provision of these Terms is found to be invalid, illegal or unenforceable by a court or competent authority, that provision will be severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.
11.3 The Customer may not assign, transfer or sub-license their rights under this agreement, or grant any third party the right to use the Unit, without the Provider's prior written consent.
11.4 The Provider may assign or transfer its rights and obligations under this agreement to another suitable operator or business, provided that such transfer does not materially reduce the protections afforded to the Customer under these Terms.
11.5 Any failure or delay by the Provider in enforcing any right or remedy under these Terms shall not be taken as a waiver of that right or remedy, nor prevent its later enforcement.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or formation.
By using Self Storage Shepherd's Bush storage units or related removal and handling services, the Customer acknowledges and agrees to be bound by these Terms and Conditions.
